Refund policy

Effective for all orders placed on SabKiDukan.pk · Pakistan-wide delivery · Cash on Delivery only

Overview

At SabKiDukan.pk, every return and refund is handled with honesty, fairness, and the intention to do right by both the customer and the business — for the pleasure of Allah ﷻ. If a mistake occurs on our side, we take full responsibility and will make it right. If a customer changes their mind after receiving a correct product, we handle such cases transparently within the terms below.

Understanding Our Timeframes

When the mistake is on our side: When the mistake is on our side — a damaged or defective item, the wrong item delivered, a product significantly different from its listing, or an inaccurate size label — we ask you to contact us within 24 hours, along with photo or video evidence (Make sure to record an unboxing video before opening your parcel).

This short window exists for a practical reason: it allows us to verify your claim while the product is still in fresh, unused condition, and it lets us file a timely damage or error claim with our courier partner, since couriers themselves only accept claims within a limited period. It also protects the process from misuse — genuine mistakes are almost always noticed the moment a parcel is opened, so a quick report keeps the system fair for everyone.

When the decision is yours: When the decision is yours — you ordered the wrong size, you're not satisfied with a product that matched its listing accurately, or you've simply changed your mind — we give you a longer window of 7 days to report and initiate a return or exchange.

This is because these decisions naturally take more time: you may want to try the product, show it to family, or simply think it over before deciding. Since our own order records already confirm what you selected at checkout, there's no urgency around evidence or verification in these cases — only that the item is returned unused, unwashed, and in its original packaging.

1. Eligible for Full Refund or Free Replacement — Our Responsibility

You are entitled to a full refund or free replacement if:

Damaged or defective product — Item arrives physically damaged, broken, or with a manufacturing defect, whether caused by us or the courier
Wrong item delivered — You receive a product different from what you ordered in size, colour, type, or model
Product significantly different from description — Product does not match the listing, images, or specifications in a meaningful way

In all cases above, you choose:

Full refund — product value plus delivery charges, OR
Free replacement — both the forward shipping (sending the replacement to you) and the return shipping (sending the original item back to us) are covered by us, at no cost to you

If a replacement is out of stock, a full refund will be issued automatically. Return shipping in these cases is covered by us.

Please contact us immediately — within 24 hours of receiving your order — with clear photo or video evidence for damaged, defective, or wrong items. Requests reported after this window may not be eligible for a free replacement or return shipping coverage — see Section 6 for details.

Important regarding courier damage: If your parcel arrives visibly damaged, please record a clear unboxing video before opening. This protects your claim and helps us file a case with the courier on your behalf.

2. Partial Order Issues

If only part of your order is wrong, damaged, or missing:

A partial refund or replacement will be issued for the affected item only
Unaffected items in the same order are not eligible for return
Contact us immediately — within 24 hours of receiving your order — with photo or video evidence

3. Quality Dissatisfaction

If the product matches its listing, photos, and description accurately but you are personally dissatisfied with the quality:

This is treated as a change of mind case — see Section 4 below
We are not responsible for expectations that go beyond what was described or shown in the listing
We commit to making our listings as accurate and detailed as possible so you know exactly what you are receiving before ordering
Contact us within 7 days of receiving your order

4. Change of Mind or Personal Preference

If the product is correct, delivered as described, and you no longer want it:

We offer exchange or store credit for change of mind cases
Cash refunds for change of mind are reviewed case by case and are entirely at our discretion
The product must be returned in original unused, unwashed, unaltered condition with original packaging
You are only responsible for the cost of returning the item to us. We cover the delivery cost of sending your exchanged item back to you.
Delivery charges from your original order are non-refundable in all change of mind cases
Contact us within 7 days of receiving your order

We review every request fairly and with good faith.

5. Size Exchange

If you ordered the wrong size:

This is treated as a change of mind case
We offer exchange for correct size where the product is unused, unwashed, unaltered, and in original packaging
You are only responsible for the cost of returning the item to us. We cover the delivery cost of sending your correct-size item back to you. You are responsible for knowing your correct size at the time of ordering
Contact us within 7 days of receiving your order

If size labelling on the product was inaccurate — meaning the product does not match the size stated on the label — this falls under Section 1, our responsibility, and full refund or replacement is offered at your choice. Contact us immediately, within 24 hours.

6. When Returns Are Not Accepted

Product has been used, washed, or altered after delivery
Damage was caused after the product was received
Damaged or wrong item not reported within 24 hours of receiving
Change of mind request made after 7 days of receiving
Missing original packaging or incomplete item returned
Custom-made or personalised items, unless defective or wrong
Item does not match the reported issue upon inspection

Regarding fraudulent or invalid returns: If a returned item fails inspection — found used, damaged after receipt, altered, or not matching the reported issue — the return will be rejected and the item sent back to the customer at their shipping cost. SabKiDukan.pk reserves the right to decline future orders from customers found misusing the return policy.

7. Refund Method

Refunds are issued via your preferred method:

Bank Transfer — provide account title, number, and bank name
EasyPaisa — provide your registered mobile number
JazzCash — provide your registered mobile number

Refunds are processed within 3–7 business days after the returned item is received and inspected.

8. Return Shipping Charges

Damaged, wrong, or misrepresented product
Return shipping is paid by SabKiDukan.pk.

Courier-caused damage
Return shipping is paid by SabKiDukan.pk.

Change of mind or personal preference
Customer pays return shipping only — we cover the cost of sending the exchanged item.

Quality dissatisfaction (listing was accurate)
Customer pays return shipping only — we cover the cost of sending the exchanged item.

Wrong size ordered
Customer pays return shipping only — we cover the cost of sending the correct-size item.

Inaccurate size labelling on product
Return shipping is paid by SabKiDukan.pk.

Failed inspection / Invalid return
Return shipping is paid by the customer.

Note: "Return shipping" refers only to the cost of sending the original item back to us. When an exchange or replacement is approved, SabKiDukan.pk covers the cost of delivering the new item to you.

9. Summary

Wrong item, damaged, or significantly different from description
Contact within: 24 hours
Resolution: Full refund or free replacement (your choice)

Courier-caused damage
Contact within: 24 hours
Resolution: Full refund or free replacement (your choice)

Partial order issue
Contact within: 24 hours
Resolution: Partial refund or replacement for the affected item only

Replacement out of stock
Contact within: Not applicable
Resolution: Full refund automatically

Change of mind
Contact within: 7 days
Resolution: Exchange or store credit. Cash refunds are at our discretion. Customer pays return shipping only

Quality dissatisfaction (listing was accurate)
Contact within: 7 days
Resolution: Exchange or store credit. Cash refunds are at our discretion. Customer pays return shipping only

Wrong size ordered
Contact within: 7 days
Resolution: Exchange for the correct size. Customer pays return shipping only

Inaccurate size labelling
Contact within: 24 hours
Resolution: Full refund or free replacement (your choice)

Used, altered, or incomplete return
Contact within: Not applicable
Resolution: Return rejected and sent back to the customer at their cost

10. Contact for Returns

Reach us within the timeframe stated above with your order details and proof.

WhatsApp: 0329-1789245
Email: SabkiDukan.pk@gmail.com
Response time: Usually within a few hours; please allow up to 24 hours during high order volume.

"The truthful and trustworthy merchant will be with the Prophets, the truthful, and the martyrs." — Prophet Muhammad ﷺ

Every return and refund at SabKiDukan.pk is handled with honesty, transparency, and fairness — toward both the customer and the seller — as an obligation before Allah ﷻ.